Frequently Asked Questions
Cubetto+ and Cubetto
How are Cubetto+ and Cubetto powered?
Cubetto+ runs on a built-in rechargeable battery, easily charged via a USB-C cable. No disposable batteries needed.
For owners of the original Cubetto, the robot is powered by 6× AA batteries, which are not included in the box.
How long do the batteries last?
Cubetto+ offers extended playtime with its new built-in rechargeable batteries. The robot runs for up to 2 hours of continuous play (or around 3 hours on standby) on a full charge, while the Control Board lasts up to 10 hours of continuous use (or 20 hours on standby). A full charge takes approximately 4 hours.
The original Cubetto runs for up to 5 hours of continuous play on one set of 6× AA batteries. For a more eco-friendly option, we recommend using rechargeable batteries.
Does Cubetto+ and Cubetto require the internet?
Nope! Both Cubetto+ and Cubetto work completely offline. Just turn them on and start playing.
What ages is Cubetto+ suitable for?
Both versions have been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail – from the child-friendly language in our stories, to the machine-washable maps.
How sturdy is Cubetto+?
Cubetto has been drop-tested and trialled with hundreds of children around the world. Whether it’s Cubetto or Cubetto+, the wooden shell is robust, durable, and ready for everyday play.
Help, my Cubetto+/Cubetto doesn’t turn 90 degrees!
Every Cubetto is unique, meaning that there may be slight differences in each one’s turning angle when unboxed. For Cubettos manufactured before 2023 (blue PCB print, USB port present), we’ve made a quick and easy tutorial for you to adjust this.
Cubettos manufactured from 2023 (black PCB print, no USB port) onwards use updated electronics, and manual calibration is no longer possible. Small deviations in turning angle are considered a normal product characteristic. If the deviation is bigger, please get in touch with our customer support team via support@primotoys.com for assistance.
My Cubetto+/Cubetto has stopped working.
We’re sorry to hear this! Please get in touch via support@primotoys.com, and make sure to include your order number, a written description and short video of the problem. This will help us diagnose the issue, and lead to a speedier fix!
How can I purchase additional blocks?
Extra Blocks are now available on our shop page.
Is assembly required?
No assembly required! Simply charge Cubetto+ and the Interface Board, then turn on the small switches. Cubetto+ will sing a little song when it is powered on.
Original Cubetto: Insert the batteries, turn on the switches, and you’re ready to play.
Do you need to speak a certain language to enjoy Cubetto+/Cubetto?
No. The beauty of Cubetto+/Cubetto is that you don’t use letters or screens, so no matter what language you speak, you can play!
How is this coding?
Cubetto+/Cubetto introduces a host of programming concepts, including ‘algorithms’, ‘the queue’, ‘debugging’, and ‘recursions’. By removing unfamiliar distractions such as screens and keyboards this allows children as young as three to write and execute their first programs, using our tangible, block-based coding language.
Is it suitable for 3 year olds?
Absolutely, Cubetto+ and Cubetto have been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail. From the child-friendly language in our stories to the machine-washable maps.
Can I use this in my classroom?
Absolutely! We have a growing bank of activities, lesson plans, and other resources to help you inspire coding in your classroom with Cubetto+ and Cubetto. You can find them right here.
How long is the warranty?
Each Cubetto+ and Cubetto playset comes with 2 years of warranty from the date of purchase.
Can I become a reseller?
We are working with resellers worldwide and would welcome the opportunity to explore new partnerships. Please contact us via the form Become a partner. Our business development team will get in touch with you.
Warranty & Returns
Do you have a warranty period?
Yes! All of our items have a warranty period of 2 years.
What happens if I lose or break part of the set?
Our warranty covers any manufacturing defects, but unfortunately we cannot reimburse customers for lost or broken items. Should you need any spare parts do get in touch with our team at support@primotoys.com and they will do their best to help you.
What is your returns policy?
To be eligible for a return, your item must be in the same condition that you received it, and include the receipt or proof of purchase.
If there is a fault with your product, first try troubleshooting using our Cubetto FAQs. If this doesn’t help, please get in touch with our team at support@primotoys.com. Click for more information on Returns & Claims.
Education
Where can I find educational resources?
You can explore our Teacher’s Guide and ready-to-use lesson plans to get started.
Looking for more ideas? Check out the Activities page for fun and creative ways to engage with Cubetto+ and Cubetto.
Do I need a device to use Cubetto+/Cubetto?
Everything you need to get started comes in the Cubetto+ Playset — simply charge Cubetto+ and the Control Board, and you’re ready to go.
With the original Cubetto, everything is included in the playset as well — just add 6× AA batteries (not included) and start playing.
How many kids can use a single Cubetto+/Cubetto?
Both versions work best in pairs or small groups of 3–4 children, encouraging collaboration and discussion.
Does Cubetto+/Cubetto cater to special needs?
We’ve experienced a great response from special needs educators who have introduced Cubetto in their programmes. You can find out more by reading our community case studies.
Cubetto+/Cubetto is one of only a handful of STEM-learning toys that can be used by sighted and non-sighted children alike. This means that not only can visually-impaired children learn and play with Cubetto+/Cubetto, they can also do so in the same learning environment as sighted children.
Do I need to know coding to use Cubetto+/Cubetto?
Nope! The Cubetto+/Cubetto Playset has been designed to be equally accessible to both those who can code and those who can’t! Our lesson plans explain all the concepts to you, and suggest our favourite ways to explain them to your pupils.
Can Cubetto+/Cubetto be used for learning other things besides coding?
Yes. Cubetto+ and Cubetto are a cross-curricular toy that offers a fun and engaging way to learn about other subjects, too. That’s why we’re always creating new maps and storybooks, so kids can learn about all sorts of topics, from the Solar System to Ancient Egypt, while practicing their programming skills. Cubetto+/Cubetto also encourages collaboration and hands-on play, developing other important skills such as spatial awareness, teamwork, and storytelling.
Why should 3-year-olds learn about coding?
We believe that coding is the new literacy, and should therefore be prioritised from an early age. We think that children should be introduced to coding when they start learning how to read and write, and our smart-toys begin with the ABCs. It’s important children this young are exposed to basic principles of programming, even if they don’t necessarily learn how to code. Being introduced to the environment of programming, and the language of ‘algorithms’, ‘debugging’ and ‘functions’ helps give them the foundations necessary to excel.
Can I use more than one Cubetto+/Cubetto at once?
Yes! You can have many Cubettos in the same room. Cubetto simply responds to the nearest Board. When starting the lesson, it’s best to pair the Cubettos to the board one at a time. This ensures the Bluetooth connection is established correctly.